Consultancy development courses

Effective Use of the Telephone - 1 day

From the moment you answer the telephone YOU are the company whether you are the right person or not.  Your behaviour throughout the call is taken as the attitude of your organisation.  The telephone is an extremely powerful communication tool and we need to be skilled in using it.  This course provides the opportunity for people at all levels to review the way they use this vital business tool and ensure they make a positive impact with all callers.

Course Objectives

In 1 day participants will acquire the knowledge and skills to:

• Identify the importance of having the right attitude towards callers.
• Use voice effectively when interacting with callers.
• Use appropriate questioning techniques.
• Demonstrate active listening techniques.
• Handle difficult callers.